Le VIP Morocco is committed to protecting your privacy. This policy explains how we handle your personal data when you use our website or book our luxury chauffeur and transport services in Morocco.
01 Who We Are
Le VIP Morocco is a private luxury transport and concierge company operating across Morocco, serving Marrakech, Casablanca, Agadir, Fez, Tangier, and Rabat.
For the purposes of data protection, Le VIP Morocco is the data controller responsible for your personal information collected through this website and our booking services.
Website: www.levipmorocco.com | Email: info@levipmorocco.com | Phone: +212 755 2333 48
02 Data We Collect
We collect personal data only when necessary to provide our services or respond to your enquiries.
- Identity data: full name
- Contact data: email address, phone number
- Booking data: travel date, pick-up and drop-off locations, selected vehicle, number of passengers
- Communication data: messages sent via our contact or booking forms
- Technical data: IP address, browser type, device information, pages visited (collected via cookies)
- Payment data: we do not store card details — payments are processed by secure third-party providers
We do not collect sensitive personal data such as health information, political opinions, or biometric data.
03 How We Use Your Data
We use your personal data for the following purposes:
- To process and confirm your transport booking
- To communicate with you about your reservation, including updates and confirmations
- To respond to enquiries submitted through our website or WhatsApp
- To improve our website and services based on usage patterns
- To send service-related communications (not marketing, unless you opt in)
- To comply with legal obligations
We will never use your data for automated decision-making or profiling.
04 Data Sharing
Le VIP Morocco does not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:
- Chauffeurs and logistics staff: your pick-up details and name are shared with your assigned driver only to fulfil your booking
- Service providers: third-party platforms used to operate our website or process payments, under strict confidentiality agreements
- Legal requirements: if required by law, regulation, or a valid legal process
05 Cookies
Our website uses cookies to improve your browsing experience. We use:
- Essential cookies: required for the website to function (e.g. form submissions, session management)
- Analytics cookies: to understand how visitors use our site (e.g. Google Analytics) — collected anonymously
- Preference cookies: to remember your language or location settings
You can control or disable cookies through your browser settings at any time.
06 Data Retention
We retain your personal data only for as long as necessary.
- Booking records: retained for up to 2 years for accounting and service history purposes
- Enquiry data: retained for 12 months after your last contact
- Technical / cookie data: retained for up to 26 months depending on the cookie type
After the applicable retention period, your data is securely deleted or anonymised.
07 Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: request a copy of the personal data we hold about you
- Rectification: ask us to correct any inaccurate or incomplete data
- Erasure: request deletion of your data where there is no lawful basis to retain it
- Restriction: ask us to limit how we process your data in certain circumstances
- Portability: request your data in a structured, commonly used format
- Objection: object to processing based on legitimate interests
- Withdrawal of consent: where processing is based on consent, withdraw it at any time
To exercise any of these rights, please contact us at info@levipmorocco.com. We will respond within 30 days.
08 Data Security
We implement appropriate technical and organisational measures to protect your data:
- SSL encryption on all website pages and booking forms
- Restricted internal access to personal data on a need-to-know basis
- Secure third-party payment processing — we never store card details
09 Third-Party Links
Our website may contain links to third-party websites such as Google Maps, WhatsApp, or social media platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their policies before submitting any personal data.
10 Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will update the “Last updated” date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
11 Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us:
Email: info@levipmorocco.com
Phone / WhatsApp: +212 755 2333 48
Website: www.levipmorocco.com